Frequently Asked Questions

Most reservations are delivered within 10-60 minutes during our working hours (24/7 support available). For urgent requests, please contact our support team and we can prioritize your order.

No. The reservations we provide are specifically for visa application purposes only and cannot be used for boarding flights or checking into hotels. They are temporary bookings designed to meet embassy requirements.

While we cannot guarantee visa approval (as this is determined by the embassy), we provide 24/7 consultation support. If your application is rejected, we can review the reasons and provide guidance for future applications.

Reservations are non-refundable once delivered. Refunds may be considered only if we cannot provide a valid booking due to technical issues or system failures. Duplicate payments will be reviewed and refunded if confirmed.

All flight reservations include a PNR code that can be verified on the airline's official website. Hotel bookings include a confirmation number that can be checked with the hotel directly. We provide full verification instructions with your documents.

We accept bank transfers (local and international), credit/debit cards, mobile money, and digital wallets. All transactions are encrypted and secure. Payment instructions will be provided after you submit your booking.

Minor changes can be made before payment is processed. After payment and document delivery, changes may require a new booking. Please contact our support team immediately if you need to make changes.

Yes! Our documents are accepted by embassies and consulates worldwide, including UK, US, Canada, Schengen countries, Australia, and many others. We have successfully helped travelers apply for visas to over 100 countries.

Absolutely. We use industry-standard encryption to protect your personal and payment information. We never share your data with third parties, and all information is stored securely in compliance with international data protection regulations.